FAQ

Q: Where does DialTone ship to?

A: DialTone ships domestically within Australia and Internationally.

Q: How long will shipping take?

A: Shipment times depend on region, but will generally fall into the following categories:

Q: How much will shipping cost?

A: Shipment costs can be found below:

You can find our shipping policy here:

https://www.dialtoneapparel.com/policies/shipping-policy

Q: How can I pay for items on your store?

A: We accept credit cards and PayPal as methods of payment, as well as Google Pay, Apple Pay and Shop Pay.

Q: How will I receive a refund?

A: You will receive a refund in the same method as payment, returned to your original account.

Q: What currency are the items originally listed as?

Q: How long do I have to request a return for an item?

A: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Q: Can I return an item that I change my mind about?

A: Unfortunately our return and refund policy does not cover customers who have a change of mind after purchasing.

Q: Will I get my money back if my item is damaged or incorrect?

A: Yes, if your item arrives damaged or otherwise incorrect or not as advertised, you may return it for a full refund/replacement.

Q: What if I picked the wrong size?

A: Our clothing sizes are listed in each item's description, please read them carefully and select the appropriate size accordingly. We do not accept refunds for incorrect size choice.

You can find our refund policy here:

https://www.dialtoneapparel.com/policies/refund-policy

Q: How long will my order take to be fulfilled?

A: Orders typically take 2-7 days to be fulfilled.

Q: What if I don't receive a confirmation of my order to my email inbox?

A: Sometimes our confirmation emails are sent to the "promotions" tab of your inbox, try looking there.

Q: What if my confirmation still isn't in my inbox?

A: If something has gone wrong and you need confirmation of your order, you can contact us at: contact@dialtoneapparel.com">contact@dialtoneapparel.com and we will send you a link to your order confirmation.